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Lexmark Onsite Warranty Service is provided at the Customer's business location during the contracted the stated warranty period. Lexmark Onsite Warranty Service is not available for machines that have been defaced, altered or damaged beyond repair.
Standard OnSite Service Level options available include:
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Island wide
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Next Business Day
Response
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yes
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4 Hour Response
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yes
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* Service Level Agreements may or may not include Response and/or Fix time combinations.
* Prices vary between printer models.
Service Level Agreement (SLA) Definitions:
Business Hours
A Business Hour is an hour within the Hours of Operation for the normal working days between the hours of 9:00am and 5:00pm.
Business Day
A Business Day is defined as any day between the hours of operation, Monday to Friday excluding statutory holidays.
Response Time
Means the time between the initial call being placed with the helpdesk until the service Technicians/Engineers personnel undertakes a positive repair action or arrives onsite.
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